The BackupVault backup client uses a service daemon to access files and send data to the BackupVault Storage Platform. If it has stopped, backups cannot run.
Symptom of problem
The BackupVault Backup Monitor may show a “red X” symbol, and is unable to open the backup client.
Cause of problem
The service/daemon is not running, or Backup Monitor is unable to communicate with the backup service.
Steps to fix
To start the Mac daemon, launch a terminal session on the Mac.
Enter the following commands
Note: You may need to run the command as “su ./A5Backup” and enter the root user password to elevate privileges to successfully start the service.
The service should start or report an error as to why it cannot.
Other potential causes
Although malware is less common on Mac it does exist, as does Mac anti-virus software. Anti-virus and intrusion prevention software can cause communication errors between the service, Backup Monitor and Backup Client.
Ensure these are correctly excluded from AV software.
The paths to exclude are:
/Applications/Attix5 Pro.app/ (and all subdirectories beneath)